We collect several types of information to provide and improve our services. The data we gather falls into categories based on how you interact with our platform.

Personal Information You Provide

When you register for an account or use our services, you voluntarily provide us with certain details. This includes your name, email address, phone number, and postal address. If you choose to set up automated investments, we'll also need banking information and financial details relevant to your investment preferences.

Automatically Collected Data

Our platform collects technical information about how you use our services. This includes your IP address, browser type, device information, and operating system. We track which pages you visit, how long you spend on different sections, and what features you use most frequently. This helps us understand what's working and what needs improvement.

Financial Transaction Data

Because we handle investment automation, we process information about your transactions, portfolio allocations, and investment preferences. We maintain records of deposits, withdrawals, and automated investment instructions you've configured.

The data we collect serves specific purposes that directly support your experience with our platform.

• To create and manage your account, process your requests, and provide customer support
• To execute automated investment instructions according to your preferences and risk profile
• To send you important service updates, security alerts, and account notifications
• To analyze platform usage patterns and improve our automation algorithms
• To detect and prevent fraudulent activity, unauthorized access, and security threats
• To comply with legal obligations under Belgian and European financial regulations
• To communicate occasional product updates and educational content about investment strategies

We take data security seriously and implement multiple layers of protection to safeguard your information.

All sensitive data is encrypted both in transit and at rest using industry-standard protocols. Our servers are located in secure facilities within the European Union, primarily in data centers that comply with ISO 27001 standards. We conduct regular security audits and vulnerability assessments to identify and address potential risks.

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. Our team members undergo background checks and receive training on data protection principles. We use multi-factor authentication, access logging, and role-based permissions to control who can view or modify data.

Data Retention Periods

We retain your information for as long as your account remains active. After you close your account, we keep certain records for seven years to comply with Belgian financial regulations and tax requirements. Transaction histories and audit logs are maintained according to legal retention schedules.

Some anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes. This data cannot be traced back to individual users.

We don't sell your personal information to third parties. However, we do share data with specific partners and service providers who help us deliver our services.

All third-party service providers are carefully vetted and bound by contractual agreements that require them to protect your data and use it only for specified purposes. We conduct due diligence to ensure they maintain appropriate security measures.

We may also disclose information when required by law, such as responding to court orders, regulatory inquiries, or investigations by Belgian financial authorities. In such cases, we only provide the minimum information necessary to fulfill the legal obligation.

As a user in Belgium, you have several rights regarding your personal data under European law. We're committed to facilitating the exercise of these rights.

To exercise any of these rights, contact us at [email protected] with your request. We'll verify your identity before processing any data access or modification requests. There's no charge for most requests, though we may apply a reasonable fee if your request is excessive or repetitive.

If you're not satisfied with how we've handled your data or responded to your request, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).

Our platform uses cookies and similar technologies to enhance your experience and improve our services. These small data files are stored on your device when you visit our website.

Essential cookies are necessary for the platform to function properly. They enable core features like account login, session management, and security measures. These cookies cannot be disabled without affecting how our services work.

Performance cookies help us understand how visitors interact with our platform by collecting anonymous information about page visits, navigation patterns, and feature usage. We use this data to identify technical issues and make informed decisions about platform improvements.

You can control cookie preferences through your browser settings. However, blocking certain cookies may limit your ability to use some platform features. Our cookie banner allows you to manage preferences when you first visit our site.

While we primarily store data within the European Union, some of our service providers operate globally. When data is transferred outside the EU, we ensure appropriate safeguards are in place.

We rely on mechanisms such as Standard Contractual Clauses approved by the European Commission, adequacy decisions for countries with equivalent data protection standards, and binding corporate rules for multinational service providers. These measures ensure your data receives the same level of protection regardless of where it's processed.

You can request details about specific data transfers and the safeguards we've implemented by contacting our data protection team.

Our services are not intended for individuals under 18 years of age. We don't knowingly collect personal information from minors. If we become aware that we've inadvertently gathered data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant modifications, we'll notify you through email or a prominent notice on our platform.

The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account by contacting our support team.